Frequently Asked Questions
All Q&A at aub8 in one place
Whether it's deposits, withdrawals, VIP benefits, or live games — find quick answers and enjoy playing with peace of mind.
Whether you're new to aub8 or a returning player, questions come up that need answers right away. On this page, we've organized the most frequently asked questions into four categories: deposits, withdrawals, the VIP program, and live dealer games. Each answer is written clearly and concisely to save you time. If you don't find your answer here, reach out via our 24/7 live chat or email.
Money Deposits
Log in to aub8 and go to the "Deposit" option. Select bKash, enter the amount, and confirm the payment with your bKash number. The deposit is usually credited to your gaming account within a few minutes. The minimum deposit amount is ৳100.
First, get the transaction ID from your mobile wallet. Then send that ID to aub8's live chat or by email at [email protected]. Our support team will verify it quickly and resolve the issue. In most cases, a network delay may cause it to take a few minutes.
Yes, aub8 fully supports Nagad. Go to the deposit page, select Nagad, enter the amount, and complete the payment from your Nagad account. The minimum deposit via Nagad is also ৳100. Rocket and Upay work the same way.
The minimum deposit amount at aub8 is ৳100 for all payment methods (bKash, Nagad, Rocket, Upay). This limit is set so that players of any budget can get started easily. On your first deposit, you can get up to a 100% bonus of ৳5,000.
aub8 does not charge any deposit fees. However, mobile wallet providers (such as bKash or Nagad) may apply their own transaction fees according to their policies. Check your wallet provider's terms for details.
Withdrawal Questions
The minimum withdrawal amount from aub8 is ৳1,000. This applies to all methods — bKash, Nagad, Rocket, and Upay. Before withdrawing, make sure your account has a sufficient verifiable balance.
Yes, winnings from bonuses can be withdrawn, but the wagering requirement must be met first. For the welcome bonus, the wagering requirement is 25 times — on the bonus amount only. Example: if you receive a ৳1,000 bonus, you need to place a total of ৳25,000 in bets. Once the requirement is met, your winnings can be withdrawn normally.
No. Under aub8's security policy, withdrawals can only be sent to the mobile wallet registered in the player's own name. Sending to a third-party wallet is not possible. This rule helps ensure financial security.
aub8 generally processes withdrawal requests within 1 hour. A "Pending" status means your request is under review. If you have any questions during this time, contact live chat. Additional information may be requested for identity verification if needed.
aub8's standard withdrawal time is within 1 hour. This fast processing applies to bKash, Nagad, Rocket, and Upay alike. Processing continues at night and on public holidays, as aub8's support and payments team is active 24 hours a day, 7 days a week.
VIP Program
aub8 has three VIP levels: Bronze (weekly cashback up to 0.4%), Silver (up to 0.8%), and Gold (up to 1.2%). Each level offers regular weekly cashback along with priority support and special offers.
The more regularly you play and maintain your activity, the faster you can reach the next VIP level. Progression from Bronze to Silver and from Silver to Gold depends on your overall gaming participation. Contact support for more details.
Each week, a set portion of your total gaming activity is returned to your account as cashback. The Bronze level offers up to 0.4%, Silver up to 0.8%, and Gold up to 1.2% cashback. It is calculated automatically every week.
In addition to weekly cashback, VIP members receive priority support, special promotional offers, and personalized assistance at higher levels. Gold members enjoy the highest level of benefits. The more you play at aub8, the more cashback you earn and the better your gaming experience gets.
Yes, any registered player can start their VIP journey. Through regular gaming activity, you can gradually move up from Bronze to Silver and Gold. Log in to aub8 today as a new player and begin your VIP journey.
Live Dealer Games
Teen Patti is a popular South Asian card game where you build the best hand using three cards. Andar Bahar is a simpler game — one card is selected and the dealer deals cards alternately; you have to guess which side the match will land on. Both games can be played in real time with a live dealer.
In live roulette, a ball is released onto a spinning wheel. You can bet on any number, color (red or black), or group of numbers. The payout is determined by where the ball lands. A live dealer manages the entire process, so the experience feels just like a real casino.
Yes, aub8's live casino section is fully mobile-friendly. You can play directly from any Android or iOS smartphone browser — no separate app download is needed. With a good internet connection, the live stream runs smoothly.
In live dealer games, professional dealers broadcast live from a studio or casino. You watch real-time video on your screen and place your bets. Top providers like Evolution Gaming and Ezugi run these games. Results are completely fair and observable in real time.
aub8's live table games offer tables with a range of limits — there are suitable tables for players with small budgets as well as experienced high-stakes players. The specific limits for each table are clearly shown in the game interface. Ask in live chat for more details.
More questions to ask?
If you didn't find your answer on this page, don't worry — aub8's support team is ready to help in Bengali and English, seven days a week, twenty-four hours a day. Get an instant response on live chat, or send us a detailed message by email.
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