aub8's Privacy Policy
Your personal information is the most important trust you place in us. Read this policy for details on how aub8 collects, stores, and protects your data.
Section 1 — Introduction
Purpose of This Policy
aub8 ("we", "us") is a secure and reliable online gaming platform. Protecting the privacy of players in Bangladesh ("you", "user") is one of our highest priorities. This privacy policy explains what types of personal information we collect, why we collect it, how we use it, and under what circumstances we may share it with third parties.
By using aub8's website or services, you acknowledge that you have read and agreed to the terms of this policy. If you do not agree with any part of this policy, please refrain from using our platform.
We use SSL encryption technology to ensure the transmission and storage of your information. Every session on aub8 is conducted through a secured connection.
Section 2 — Definitions
Key Terms
The meanings of important terms used in this policy are provided below:
- Personal Information: Any information through which you can be directly or indirectly identified — such as name, email address, phone number, payment details, etc.
- Processing: Any operation carried out on personal information — including collection, storage, modification, transfer, or deletion.
- Cookies: Small data files stored in your browser that are used to improve your experience.
- Third Party: Any person or organization other than aub8.
- Services: aub8's website, app, and all gaming and financial features provided through them.
Section 3 — Scope of Application
Who This Applies To
This privacy policy applies to all individuals who visit aub8's website — whether or not they hold a registered account. If you provide information on behalf of another person, you confirm that the person has agreed to the terms of this policy and that you are their authorized representative.
This policy applies to aub8's own services. Third-party game providers or payment processors may have their own privacy policies that are outside aub8's control.
Section 4 — What Information We Collect
Information You Provide Directly
Information you provide directly when creating an account or using the services:
- Full name and date of birth
- Email address and mobile number
- National ID number or passport number (for identity verification)
- bKash, Nagad, Rocket, or Upay account number (for deposits and withdrawals)
- Residential address
- Content of communications with the support team
Automatically Collected Information
Information collected automatically when you use the services:
- IP address and device identifier information
- Browser type, version, and language settings
- Operating system information
- Time, date, and duration of site access
- List of pages visited and navigation paths
- Referral URL (where you came from)
- Information collected through cookies and similar tracking technologies
Section 5 — Cookies Policy
How We Use Cookies
aub8 uses several types of cookies, including:
- Essential Cookies: Required for the core functionality of the service — maintaining login sessions, security verification, etc. Disabling these means the service will not function properly.
- Functionality Cookies: Used to remember your preferences (language, display settings).
- Analytics Cookies: Help analyze usage patterns on the site to improve the service.
You can control or reject most cookies through your browser settings. Please note, however, that disabling cookies may cause some parts of the service to not work properly.
Section 6 — Purpose of Data Use
Why We Use Your Information
aub8 uses your personal information for the following purposes:
- Account creation and identity verification
- Processing deposits, withdrawals, and financial transactions
- Providing and managing bonuses and promotions
- Providing 24/7 support services
- Communicating important account-related matters
- Preventing fraud, money laundering, and illegal activities
- Enforcing responsible gaming policies
- Meeting legal obligations
- Improving service quality and security
- Resolving disputes and maintaining records
We never sell your information. Information is shared with third parties only for service delivery and legal obligations — and always in a limited and controlled manner.
Section 7 — Data Sharing Policy
Conditions for Sharing Information with Third Parties
aub8 may share your information with third parties in the following limited circumstances:
- Payment Processors: Information necessary to complete financial transactions through bKash, Nagad, Rocket, and Upay.
- Game Providers: Gameplay data with Pragmatic Play, Evolution Gaming, JILI, PG Soft, Spribe, and other approved game developers.
- Technology Service Providers: Trusted partners that assist with IT infrastructure, cybersecurity, and fraud prevention.
- Law Enforcement Agencies: Relevant authorities in response to court orders, investigations, or legal obligations.
- Business Succession: In the event of a business merger or transfer, after notifying users in advance.
In each case, only the necessary information is provided to the third party, and they may not use it for any other purpose.
Section 8 — Data Security Measures
How We Keep Your Information Secure
aub8 has implemented industry-standard technical and organizational measures to keep your personal information secure:
Technical Safeguards
- All data transmission with SSL/TLS encryption
- Stored in encrypted form in the database
- Regular security audits and penetration testing
- Firewall and intrusion detection systems
Organizational Safeguards
- Data access restricted to authorized staff only
- Regular security training for staff
- Rapid response plan in case of a data breach
- Monitoring and documentation of all access logs
No method of data transmission or storage over the internet is 100% secure. However, aub8 always strives to maintain the highest level of protection. Please contact us immediately if you have any security concerns.
Section 9 — Data Retention Period
How Long Your Information Is Kept
aub8 retains your personal information only for as long as it is necessary or legally required:
- Active Account: All relevant information is retained while the account remains active.
- Closed Account: Even after an account is closed, financial records and transaction history may be retained for a defined period as required by law.
- Legal Proceedings: Relevant information will be retained until any ongoing investigation or legal proceeding is concluded.
- After Mandatory Requirements End: Information is deleted securely and permanently.
Section 10 — Your Rights
Your Rights as a User
As an aub8 user, you have the following rights over your own information:
Right to Access
You may request to know what information we hold about you.
Right to Rectification
You may request correction or update of inaccurate or incomplete information.
Right to Erasure
In certain circumstances, you may request that your information be deleted.
Right to Restrict Processing
In certain circumstances, you may request that processing of your information be limited.
Right to Data Portability
You may request your information in a structured, machine-readable format.
Right to Object
You may object to marketing communications or certain types of processing.
To exercise these rights, email [email protected]. We will respond to your request within the legally required timeframe. Identity verification may be required in some cases.
Section 11 — Protection of Minors' Information
Privacy of Minors
aub8 is a platform for users aged 21 and above only. We do not knowingly collect, store, or use personal information from any person under the age of 21.
If we learn that a minor has provided information by mistake, we will immediately close that account and securely delete the associated information.
If you believe a minor has opened an account on aub8, please notify us at [email protected].
Section 12 — Notice of Policy Changes
How You Will Be Notified of Changes
aub8 may update this privacy policy from time to time. If any significant changes are made, we will notify you in the following ways:
- Posting a notice on the website
- Sending a message to your registered email address
- Updating the "Last updated" date at the top of this page
Continued use of the service after any changes will indicate that you agree to the new policy. We therefore recommend that you visit this page regularly and stay informed about the latest privacy policy.
Section 13 — Contact & Complaints
Privacy-Related Contact
If you have any questions, concerns, or requests regarding this privacy policy, or if you wish to exercise any of your rights related to your information, please contact the aub8 support team. We provide assistance in both Bengali and English.
To learn more, please also read our Terms & Conditions and Responsible Gaming page.